📘 Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler – Crucial Conversations: Tools for Talking When Stakes Are High
https://www.mheducation.com/highered/mhp/product/crucial-conversations-3e.html

📘 Judith E. Glaser – Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results
https://creatingwe.com/books/conversational-intelligence

📘 Brené Brown – Braving the Wilderness: The Quest for True Belonging and the Courage to Stand Alone
https://brenebrown.com/book/braving-the-wilderness/

📘 Amy Gallo – HBR Guide to Dealing with Conflict
https://store.hbr.org/product/hbr-guide-to-dealing-with-conflict/10068

🧰 Kenneth W. Thomas and Ralph H. Kilmann – Thomas–Kilmann Conflict Mode Instrument (TKI)
https://asia.themyersbriggs.com/instruments/tki/