Scenario 1 — Remote Team Dynamics: You manage a hybrid team where online meetings dominate. Some members rarely speak up, and misunderstandings occur through email tone.

• What specific communication strategies would you use to create psychological safety online?
• How might you model openness and clarity through your digital messages?
• What feedback mechanisms could ensure everyone’s voice is heard?

Scenario 2 — Difficult Feedback Conversation: A senior colleague consistently interrupts others in meetings. Their expertise is valuable, but the behaviour discourages participation.

• How would you structure a feedback conversation to maintain respect yet encourage change?
• What role do empathy and non-verbal signals play in that exchange?
• How can you follow up to reinforce improvement without micro-managing?