Scenario 1 — Individual Challenge: A talented employee has recently withdrawn, missing deadlines and contributing less in meetings. You suspect stress or burnout but aren’t sure how to approach it.

• How would you start the conversation to show empathy without crossing boundaries?
• What non-verbal cues would you use to signal openness?
• If the person denies any issues, what next steps could you take?

Scenario 2 — Team Challenge: During a project meeting, two senior colleagues repeatedly interrupt each other. Frustration rises, and other members become silent.

• How would you intervene in the moment while keeping the discussion respectful?
• What interpersonal techniques could prevent similar situations in the future?
• How might your response shape how others perceive you as a leader?