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Course Content
CHAPTER 1: UNDERSTANDING INTERPERSONAL SKILLS IN A LEADERSHIP CONTEXT
💡 Guiding Questions: What distinguishes effective leaders from those who merely manage tasks? How do interpersonal skills shape the trust and motivation of a team? How can a leader's awareness of their own communication style influence collaboration and decision-making?
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📖 Part 1: What are interpersonal skills and why are they vital for leadership?
📖 Part 2: Key interpersonal skills every leader should cultivate
📖 Part 3: The impact of interpersonal competence on trust, collaboration, and team morale
🤔 TASK FOR YOU
💡 Inspiration for you
📚 Resources
CHAPTER 2: COMMUNICATION AS A CORE LEADERSHIP TOOL
💡 Guiding Questions: What makes communication not only clear, but truly influential? How do non-verbal cues and tone shape trust and perception? In what ways can inclusive and culturally aware communication strengthen a team's cohesion?
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📖 Part 1: What does effective communication look like in a leadership role?
📖 Part 2: The role of non-verbal cues, active listening, and feedback loops
📖 Part 3: How inclusive and culturally sensitive communication fosters belonging and engagement
🤔 TASK FOR YOU
💡 Inspiration for you
📚 Resources
CHAPTER 3: BUILDING RELATIONSHIPS AND MANAGING CONFLICT WITH INTEGRITY
💡 Guiding Questions: How can leaders build authentic, trust-based relationships that endure through challenge and change? What role does emotional intelligence play in managing conflict constructively? How can leaders turn tension into an opportunity for growth rather than division?
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📖 Part 1: How can leaders build authentic, trust-based relationships with team members?
📖 Part 2: Understanding sources of conflict and the importance of emotional intelligence in managing them
📖 Part 3: Strategies for turning conflict into growth and maintaining harmony in diverse teams
🤔 TASK FOR YOU
💡 Inspiration for you
📚 Resources
QUIZ
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Interpersonal Skills: Maximizing Leadership Potential
Interpersonal Skills: Maximizing Leadership Potential

Scenario 1 — Individual Challenge: A talented employee has recently withdrawn, missing deadlines and contributing less in meetings. You suspect stress or burnout but aren’t sure how to approach it.

  • How would you start the conversation to show empathy without crossing boundaries?
  • What non-verbal cues would you use to signal openness?
  • If the person denies any issues, what next steps could you take?

Scenario 2 — Team Challenge: During a project meeting, two senior colleagues repeatedly interrupt each other. Frustration rises, and other members become silent.

  • How would you intervene in the moment while keeping the discussion respectful?
  • What interpersonal techniques could prevent similar situations in the future?
  • How might your response shape how others perceive you as a leader?

 

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