- 🎥 William Ury – The Walk from “No” to “Yes” (TED Talk): practical methods for resolving disputes through understanding.
- 🎥 Brené Brown – The Power of Vulnerability (TED Talk): why openness and empathy strengthen connection.
- 🎧 Harvard Business Review IdeaCast – Managing Conflict with Emotional Intelligence: balancing empathy and accountability.
- 🌐 MindTools – Conflict Resolution and Emotional Intelligence Toolkit: step-by-step techniques for negotiation and resolution.
- 📘 Goleman, D. (1995). Emotional Intelligence: Why It Can Matter More Than IQ. Bantam Books.
- 📘 Covey, S. R. (2004). The 7 Habits of Highly Effective People. Free Press.
CHAPTER 1: UNDERSTANDING INTERPERSONAL SKILLS IN A LEADERSHIP CONTEXT
💡 Guiding Questions: What distinguishes effective leaders from those who merely manage tasks? How do interpersonal skills shape the trust and motivation of a team? How can a leader's awareness of their own communication style influence collaboration and decision-making?
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CHAPTER 2: COMMUNICATION AS A CORE LEADERSHIP TOOL
💡 Guiding Questions: What makes communication not only clear, but truly influential? How do non-verbal cues and tone shape trust and perception? In what ways can inclusive and culturally aware communication strengthen a team's cohesion?
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CHAPTER 3: BUILDING RELATIONSHIPS AND MANAGING CONFLICT WITH INTEGRITY
💡 Guiding Questions: How can leaders build authentic, trust-based relationships that endure through challenge and change? What role does emotional intelligence play in managing conflict constructively? How can leaders turn tension into an opportunity for growth rather than division?
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