• 🎥 William Ury – The Walk from “No” to “Yes” (TED Talk): practical methods for resolving disputes through understanding.
  • 🎥 Brené Brown – The Power of Vulnerability (TED Talk): why openness and empathy strengthen connection.
  • 🎧 Harvard Business Review IdeaCast – Managing Conflict with Emotional Intelligence: balancing empathy and accountability.
  • 🌐 MindTools – Conflict Resolution and Emotional Intelligence Toolkit: step-by-step techniques for negotiation and resolution.
  • 📘 Goleman, D. (1995). Emotional Intelligence: Why It Can Matter More Than IQ. Bantam Books.
  • 📘 Covey, S. R. (2004). The 7 Habits of Highly Effective People. Free Press.
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