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Course Content
CHAPTER 1: UNDERSTANDING INTERPERSONAL SKILLS IN A LEADERSHIP CONTEXT
💡 Guiding Questions: What distinguishes effective leaders from those who merely manage tasks? How do interpersonal skills shape the trust and motivation of a team? How can a leader's awareness of their own communication style influence collaboration and decision-making?
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📖 Part 1: What are interpersonal skills and why are they vital for leadership?
📖 Part 2: Key interpersonal skills every leader should cultivate
📖 Part 3: The impact of interpersonal competence on trust, collaboration, and team morale
🤔 TASK FOR YOU
💡 Inspiration for you
📚 Resources
CHAPTER 2: COMMUNICATION AS A CORE LEADERSHIP TOOL
💡 Guiding Questions: What makes communication not only clear, but truly influential? How do non-verbal cues and tone shape trust and perception? In what ways can inclusive and culturally aware communication strengthen a team's cohesion?
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📖 Part 1: What does effective communication look like in a leadership role?
📖 Part 2: The role of non-verbal cues, active listening, and feedback loops
📖 Part 3: How inclusive and culturally sensitive communication fosters belonging and engagement
🤔 TASK FOR YOU
💡 Inspiration for you
📚 Resources
CHAPTER 3: BUILDING RELATIONSHIPS AND MANAGING CONFLICT WITH INTEGRITY
💡 Guiding Questions: How can leaders build authentic, trust-based relationships that endure through challenge and change? What role does emotional intelligence play in managing conflict constructively? How can leaders turn tension into an opportunity for growth rather than division?
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📖 Part 1: How can leaders build authentic, trust-based relationships with team members?
📖 Part 2: Understanding sources of conflict and the importance of emotional intelligence in managing them
📖 Part 3: Strategies for turning conflict into growth and maintaining harmony in diverse teams
🤔 TASK FOR YOU
💡 Inspiration for you
📚 Resources
QUIZ
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Interpersonal Skills: Maximizing Leadership Potential
Interpersonal Skills: Maximizing Leadership Potential

Scenario 1 — Remote Team Dynamics: You manage a hybrid team where online meetings dominate. Some members rarely speak up, and misunderstandings occur through email tone.

  • What specific communication strategies would you use to create psychological safety online?
  • How might you model openness and clarity through your digital messages?
  • What feedback mechanisms could ensure everyone’s voice is heard?

Scenario 2 — Difficult Feedback Conversation: A senior colleague consistently interrupts others in meetings. Their expertise is valuable, but the behaviour discourages participation.

  • How would you structure a feedback conversation to maintain respect yet encourage change?
  • What role do empathy and non-verbal signals play in that exchange?
  • How can you follow up to reinforce improvement without micro-managing?
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