🎥 William Ury – The Walk from “No” to “Yes” (TED Talk)
https://www.ted.com/talks/william_ury_the_walk_from_no_to_yes

🎥 Brené Brown – The Power of Vulnerability (TED Talk)
https://www.ted.com/talks/brene_brown_the_power_of_vulnerability

🎧 Harvard Business Review IdeaCast – 4 Types of Conflict and How to Manage Them
https://hbr.org/podcast/2015/11/4-types-of-conflict-and-how-to-manage-them

🌐 MindTools – Conflict Resolution
https://www.mindtools.com/ahcpfn4/conflict-resolution/

📘 Daniel Goleman – Emotional Intelligence: Why It Can Matter More Than IQ
https://www.danielgoleman.info/books/emotional-intelligence/

📘 Stephen R. Covey – The 7 Habits of Highly Effective People
https://www.simonandschuster.com/books/The-7-Habits-of-Highly-Effective-People/Stephen-R-Covey/The-Covey-Habits-Series/9781982137274